Shipping & Returns

UK Tracked & Signed For

Our Shipping prices are calculated by weight and start from £4.50. Delivery takes approximately 1-3 working days from the shipment date. You will receive and email to notify you when your order has been dispatched. Our Processing time from when your Order is placed to Dispatch is 1-2 working days.

Please note, Express Shipping has to be placed before 2pm in Order for us to be able to process and ship your Order out on the same day. 

Shipment problems

If any problems occur with your shipment (loss/damage) we ask that you contact us so that we can do our best to rectify the matter. If you need any assistance when making your order please contact us at info@boldnaturalsoap.co.uk and we’ll help you as best we can. 

Cancellations, Returns and Damaged Items

We are confident that you will be pleased with your purchase. If you wish to return an item to us, please notify us by email and safely return it to us within seven working days of receipt. Due to the nature of our products, goods can only be returned if they remain unopened and remain in the same condition as when you received them.

A full refund of the price you paid for the item will be issued within thirty days of receipt provided the item is returned in its original condition: unused, in its original packaging and in a re-saleable condition. You will however be responsible for all delivery costs.

Our refund will not include the cost of post and packing and we cannot refund if the goods are part-used or damaged.

Please obtain proof of posting from the post office in the unlikely event that the item does not reach us.

If an item does not reach you in perfect condition, please contact us within seven days of receipt and we will arrange to either replace your goods or refund the purchase price.

We will ask you to pack the item with care and to return the faulty item to us. Upon receipt of the damaged item we will refund the cost incurred by you in returning it to us and replace or refund the goods.

For your peace of mind and ours, we obtain proof of posting for all items sent to you and we request that you do the same for any item that you return to us.